Handbooks

Atlassian’s guide to ITSM best practices

A practical guide covering the basics of ITSM with Atlassian. Get best practices and tips across dev, operations, and support to improve team performance and collaboration.

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Executive Summary

Want to implement Atlassian’s ITSM solution, but don’t know where to start? Or perhaps you want to reimagine ITSM with practical applications of agile, DevOps, and cloud technologies?

In this guide, we’re excited to share how Atlassian can support you and your teams on your journey as changemakers. Based on our experience working with leading enterprises, we’ll share best practices on how to reimagine core ITSM practices by combining team-centric practices with Atlassian’s best-of-breed ITSM solution.

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IN THIS HANDBOOK, YOU'LL LEARN:

Best practices and tips to bring team agility and collaboration into ITSM

How to implement end-to-end IT operations and support with Atlassian, including change, incident, and request management

An overview of Atlassian’s ITSM solution, powered by Jira Service Management and seamlessly integrated with Jira Software, Confluence, and more

Authors

Eren Kalelioğlu

Atlassian Certified Expert

Eren Kalelioğlu founded Ponsatlas, offering premium team collaboration technology services, fueled by his passion for teamwork methodologies. He has over 10 years of experience with Atlassian products, holds many Atlassian certifications including Atlassian Certified Expert Emeritus & Atlassian Authorized Instructor, and authored Implementing Atlassian Confluence (Packt, 2023). His 20+ years in software development are supported by a Computer Engineering degree from Galatasaray University and expertise in Java, C, and Python.
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