IT Service Management (ITSM) is a disciplined approach to designing, delivering, managing, and improving the way information technology (IT) is used within an organization. The goal of ITSM is to ensure that the right processes, people, and technology are in place so that the organization can meet its business goals. ITSM frameworks, such as ITIL (Information Technology Infrastructure Library), provide structured guidance on the provisioning of quality IT services and the processes involved in managing IT infrastructure.
Tools like Jira Service Management help implement ITSM practices by automating ticketing systems, managing workflows, and monitoring service delivery to enhance efficiency and effectiveness. The adoption of ITSM can lead to improved customer service, better management of IT costs, and enhanced reliability and availability of IT services, crucial for businesses relying heavily on technology to operate and compete in the market.