Help your team go beyond Assets basics to put a wealth of context into every Jira ticket – and resolve issues faster
Outcomes
- Integrate Assets to help agents process tickets quickly and efficiently
- Configure Assets object custom fields to reduce errors and provide vital information on tickets
- Use advanced IQL functions, including creating queries that combine IQL and JQL
About this course
Once your team knows the basics of Assets, they’re ready to take it to the next level of asset management.
Yes, they’ll have an easier time tracking company assets. But they’ll also be able to use that information to enhance service requests, incident reports, and other Jira Service Management tickets.
When your team has Assets data providing context to your Jira Service Management tickets, you’ll have relevant information at your agent’s fingertips right when they need it for faster solutions.
This live training advanced Assets course will show your team how to manage your Enterprise assets (EAM) and IT assets (ITAM). And take advantage of Asset's CMDB capabilities. They’ll be able to customize Assets for your organization’s resources and processes. They'll also get an introduction to integration options and learn advanced configurations for data import and synchronization.
This course is designed for Assets administrators and Jira administrators.
Before taking this course, we recommend that your team has either completed Asset Management Essentials, has experience using Assets, or completed Jira Administration training.
